Refund policy
Last updated: October 14, 2026
Thank you for shopping with BlueRien. We want you to be happy with your order, and if it isn't right for you, we're glad to help. This page explains how returns and refunds work. If you have any questions, our Contact page and FAQ are a great place to start.
1. Our 30-Day Return Window
You can return an item within 30 calendar days of delivery, for any reason, as long as it meets the conditions in section 2. The 30 days start on the day your tracking shows the parcel as delivered. If your order arrives in more than one parcel, the 30 days start when the last parcel is delivered.
Please contact us within these 30 days. We need to start the return for you inside this window, and we're unable to start one once it has passed.
2. Return Conditions
To qualify for a full refund, your item needs to be:
- new, unworn and unwashed
- complete with its original tags
- in its original packaging, including any clear bag and SKU label it arrived with
- sent back with the return authorisation number we give you
Trying on a wearable item the way you would in a shop is perfectly fine. Items that show wear, washing, scent or damage don't qualify.
3. How to Start a Return
Every return needs a return authorisation number, so please don't send anything back before you've heard from us. Parcels without a number can't be identified or processed.
- Email us at support@bluerien.com with your order number, the item or items you'd like to return, and the reason. If your item arrived damaged, faulty or wrong, please include photos.
- We'll reply within 1 business day with your return authorisation number.
- Write the number on your parcel and send it back within 7 calendar days of receiving it.
4. Where to Send Your Return
Returns Department
17300 Railroad Street, Unit D
City of Industry, CA 91748
United States
All returns go to this address, and we'll repeat it in the email with your authorisation number. A return sent without an authorisation number, or to a different address, can't be accepted.
5. Return Postage
You cover the cost of return postage, except when an item arrived damaged, faulty or wrong (see section 7). We recommend using a tracked service. We can only process a return once it reaches us, and we're not responsible for parcels that are lost on the way back.
6. Refunds
We don't charge a restocking fee or deduct any percentage from your refund. When your return meets the conditions in section 2, you'll receive the full price of the item.
Once your return arrives, it takes 5–7 business days for us to check and process it. As soon as it's confirmed, we refund your original payment method and send you an email. Your bank or card issuer may need a few more days to show the refund.
Shipping is free on all our orders, so there's no shipping charge to refund.
7. Damaged, Faulty or Wrong Items
We're sorry if something isn't right with your order. Please email support@bluerien.com within 30 days of delivery with your order number and clear photos of the problem. We'll arrange a refund or a replacement, and it won't cost you anything, including return postage. There's no restocking fee.
In our reply, we'll let you know whether we need the item sent back. If we do, we'll send you a return authorisation number and cover the postage. If your parcel hasn't arrived at all, please see our Shipping Policy.
8. Returns That Don't Meet Our Conditions
If a returned item doesn't meet the conditions in section 2 (for example, it shows wear, washing, scent or damage, or it's missing its original tags or packaging), we're unable to refund it. We'll email you to explain why. If you'd like the item sent back to you, just let us know and we'll arrange it at your cost.
9. Exchanges
We don't offer exchanges. If you'd like a different colour or item, simply return the original under this policy and place a new order.
10. Cancelling an Order
You can cancel within 30 minutes of placing your order. After that, it moves into fulfilment and we can't stop it. If you'd like to cancel, please email support@bluerien.com straight away with your order number. Once your order arrives, you're welcome to return it under this policy.
11. Changes to This Policy
We may update this policy from time to time. The current version is always on this page, with the date it was last updated shown at the top.
12. Contact Us
BlueRien, operated by Fluvana LLC
Registered company address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@bluerien.com
Customer service: Monday to Friday, 9:00 AM – 6:00 PM (ET)
You can also reach us through our Contact page. See also: Shipping Policy · FAQ · Track your order