Refund policy

 

Last updated: June 2026

At Bluerien, your satisfaction matters to us. This policy explains how returns, exchanges, and refunds work for orders placed on bluerien.com.

Return Window

We accept returns within 30 days of delivery, for both defective and non-defective items (including change-of-mind returns). Return shipping is free — a prepaid return label is included with every approved return.

Condition of Returned Items

For non-defective returns (including change-of-mind returns), items must be unused, in their original packaging, and in resellable condition, with all original parts and accessories included. Defective, damaged, or incorrect items are accepted regardless of condition — see “Damaged, Defective, or Incorrect Items” below.

Exchanges

We accept exchanges. To request one, email support@bluerien.com with your order number, the item you'd like to exchange, and the item you'd like instead.

How to Start a Return

• Email support@bluerien.com with your order number, the item name, and the reason for return.
• We will respond within 1 business day with return instructions and a prepaid return label.
• Pack the item securely, ideally in its original packaging.
• Ship the item using the provided label and keep your drop-off receipt.

Please do not send items back without contacting us first — unauthorized returns may not be accepted.

Return Address

Bluerien
6901 McKinley Ave, Los Angeles, CA 90001, United States

The exact return address and instructions will be confirmed by email once your return request is approved.

Items That Cannot Be Returned

• Items that have been assembled, installed, or used (e.g., filled pools)
• Items missing original parts, accessories, or packaging
• Clearance or final sale items, unless defective on arrival
• Gift cards

Restocking Fees

We do not charge restocking fees on any return.

Refund Process

Processing time	Within 3 business days of receiving your return
Refund method	Original payment method
Currency	US Dollars (USD)

International Returns

The 30-day return window, condition requirements, and refund terms described in this policy apply to all orders, regardless of destination. For orders shipped outside the United States, return logistics (such as carrier and return label) may vary by location — email support@bluerien.com with your order number to receive return instructions specific to your country.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact us at support@bluerien.com within 48 hours of delivery with photos. In most cases, we will offer a replacement or refund without requiring a return.

Right of Withdrawal

Our 30-day return window applies to all eligible orders placed on bluerien.com.