Shipping policy
Last updated: October 14, 2026
Thank you for shopping with BlueRien. This page explains where we ship, what shipping costs, how long orders take, and what to do if something goes wrong. All times are business days: Monday to Friday, not counting public holidays. For returns, refunds and cancellations, please see our Refund & Return Policy. By placing an order, you agree to both policies and to our Terms of Service. If you have any questions, our Contact page and FAQ are a great place to start.
1. Where We Ship
We ship to addresses in the United States. We can't accept orders from outside the United States. If an item can't be delivered to your address, we'll contact you before it ships.
2. Where Your Order Ships From
All orders ship from within the United States. If your order ships in more than one parcel, each parcel has its own tracking.
3. Shipping Costs
Shipping is free on every order delivered within the United States, with no minimum spend. We don't add handling fees or surcharges. Where it applies, sales tax is calculated at checkout from your delivery address and shown before you pay.
4. Delivery Times
| Handling time | 1–2 business days |
| Transit time | 4–8 business days |
| Total delivery time | 5–10 business days |
Handling time is how long we need to prepare your order before it ships. Our order cut-off is 2:00 PM Pacific Time. Orders placed after the cut-off, or on a weekend or public holiday, start on the next business day.
Delivery can take longer during peak periods, severe weather or carrier disruption. Expedited and overnight shipping aren't available.
5. Tracking Your Order
We'll email you a tracking link once your order has shipped. Tracking can take a few days to start updating. You can also check your order at any time on our Track your order page. If your tracking hasn't moved for more than 7 business days, please contact us and we'll look into it.
An order is delivered once the carrier marks it as delivered. If tracking says delivered but you can't find your parcel, contact us and we'll help you trace it with the carrier.
6. Your Delivery Address
Your order goes to the address you enter at checkout, so please check it carefully before you order. We can't change an address once an order has entered handling. You're responsible for giving us a complete and correct address.
7. Failed Delivery or an Incorrect Address
If a parcel can't be delivered because the address was wrong or incomplete, it may be sent back to us. If that happens, we'll contact you to arrange another delivery where we can. Returned parcels may also be handled under our Refund & Return Policy.
8. Delayed or Missing Parcels
If your order hasn't arrived within the delivery time above, please email support@bluerien.com with your order number and we'll investigate with the carrier. If your order arrives damaged, faulty or wrong, please see section 7 of our Refund & Return Policy.
9. Changes to This Policy
We may update this policy from time to time. The current version is always on this page, with the date it was last updated shown at the top.
10. Contact Us
BlueRien, operated by Fluvana LLC
Registered company address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@bluerien.com
Customer service: Monday to Friday, 9:00 AM – 6:00 PM (ET)
You can also reach us through our Contact page. See also: Refund & Return Policy · FAQ · Track your order