FAQs

Last updated: June 2026

Payment

What payment methods do you accept?

We accept Shop Pay; major credit and debit cards (Visa, Mastercard, American Express, Diners Club, Elo, JCB, UnionPay, and Discover); Apple Pay; Google Pay; and PayPal. Customers in select countries may also see local payment methods at checkout — see our Payment Policy for details.

My payment failed. What should I do?

Please try again or use a different payment method. If the issue continues, contact us at support@bluerien.com.

Is it safe to enter my card details on your site?

Yes. All payments are processed using SSL encryption through PCI-compliant payment providers. We do not store your full card details.

Can I get an invoice for my order?

Yes, email at support@bluerien.com with your order number, and we'll send one over.

Orders & Delivery

Do you offer free shipping?

Yes. Standard shipping is free on all orders to all destinations we ship to, with no minimum order value.

What are your delivery times?

Do you ship outside the United States?

Yes, we ship worldwide via UPS, FedEx, USPS, or DHL, depending on the destination.

Do you deliver to PO boxes or APO/FPO addresses?

No, we're currently unable to deliver to PO boxes, APO/FPO/DPO military addresses, or freight-forwarder addresses. Contact us if you're unsure whether we can reach your address.

Are there any extra fees or customs charges on delivery?

No. All prices shown at checkout include any applicable sales tax and import duties. You won't be charged anything extra when your order arrives.

What's your order cut-off time?

Orders placed before 2:00 PM (Pacific Time) on a business day are processed the same day. Orders placed after are processed the next business day.

Can I change my shipping address after ordering?

Contact us as soon as possible at support@bluerien.com or +1 (332) 378-1649. We'll do our best to update it but can't guarantee changes once an order has been handed to the carrier.

Can I cancel my order?

You can cancel free of charge within 24 hours of purchase, as long as it has not yet shipped. Contact us as soon as possible at support@bluerien.com. We cannot guarantee cancellation once an order has shipped. See our Order Cancellation Policy for full details.

Order Tracking

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order at any time using our Order Track page.

My tracking isn't showing any updates yet — why?

Tracking information can take a few hours to activate after your package is picked up by the carrier.

I didn't receive a tracking email.

Please check your spam or promotions folder. If you still can't find it, contact us at support@bluerien.com and we'll resend it right away.

My package shows as delivered, but I never received it.

Contact us within 7 days at support@bluerien.com so we can open an investigation with the carrier and arrange a resolution.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for both defective and non-defective items. Return shipping is free — a prepaid label is included. Refunds are processed within 3 business days of receiving your return, with no restocking fees. See our Refund Policy for full details, including excluded items.

Do you offer exchanges?

Yes. Email support@bluerien.com with your order number and the item you'd like to exchange.

How do I start a return?

Email support@bluerien.com with your order number and the reason for your return. We will reply within 1 business day with instructions.

What items can't be returned?

Items that have been assembled, installed, or used (e.g., filled pools); items missing original parts or packaging; clearance/final sale items (unless defective); and gift cards.

My item arrived damaged or defective — what now?

Contact us within 48 hours of delivery at support@bluerien.com with photos. In most cases, we'll offer a replacement or refund without requiring a return.

Currency & Pricing

What currency are prices shown in?

Prices are shown in US Dollars (USD) by default, or in your local currency where available based on your delivery country. The currency you'll be charged is confirmed at checkout.

Can prices change after I order?

Prices may change at any time, but never for an order you've already placed and confirmed.

Products

Are your pools easy to set up?

Most of our above-ground pools include setup instructions and required components such as pumps. Specific assembly details are listed on each product page.

Customer Service